Return & Exchange Policy

We are committed to your complete satisfaction. Review our return and exchange policy to understand your rights and options.

📋 Table of Contents

🏠 Overview

At our store, your satisfaction is our top priority. We offer a flexible and comprehensive return and exchange policy to ensure an excellent shopping experience. Our policy is designed to provide you with confidence in your purchases while protecting your rights as a consumer.

✅ Our Commitment

We are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help you.

⏰ Return Period

You can return most items within 30 days from the date of receipt. This period gives you adequate time to inspect the product and ensure it meets your expectations.

ℹ️ Important

The 30-day period starts from the date of product receipt, not from the order date. Make sure to inspect the product upon arrival.

📋 Return Conditions

To ensure a smooth return process, returned items must meet the following conditions:

  • Items must be in original condition and unused
  • All original tags and labels must be attached
  • Original packaging should be included when possible
  • Proof of purchase (receipt or order number) is required
  • Items must be free from any damage caused by misuse

🔄 Return Process

Follow these simple steps to return your products:

1

Contact Us

Contact our customer service team via WhatsApp or phone to initiate the return process.

2

Get Return Number

We will provide you with a unique return number and detailed instructions on how to send the item.

3

Package the Item

Securely package the item in its original packaging or suitable packaging with the return number.

4

Send the Item

Send the item to the specified address using your preferred shipping service.

5

Confirmation of Receipt

Once we receive and inspect the item, we will confirm the return status and process your request.

🔄 Exchanges

We accept exchange requests for items that don't fit you or don't meet your expectations. Items can be exchanged for the same product in a different size or color, or for a different product of equal or higher value.

Exchange Conditions

  • The original item must be returnable according to our conditions
  • The replacement item must be available in stock
  • Any price difference must be paid before shipping
  • Exchange is subject to the same 30-day period

💰 Refunds

After your return request is accepted, we will begin processing the refund. Refund processing time varies depending on the original payment method.

Refund Processing Times

  • Cash payment: Immediate upon receipt
  • Bank transfer: 3-5 business days
  • Digital wallets: 1-3 business days

⚠️ Important

Original shipping costs are non-refundable except in cases of defective items or our error.

❌ Non-Returnable Items

For health and safety reasons, some items cannot be returned:

  • Personal care and health products
  • Food and beverage products
  • Customized or made-to-order products
  • Gift cards and shopping vouchers
  • Final sale or discounted products (unless defective)

📦 Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately. We are committed to resolving these issues quickly and free of charge.

What We Need From You

  • Clear photos of the damage or defect
  • Detailed description of the problem
  • Order number or proof of purchase

✅ Our Solutions for Damaged Items

Free immediate replacement, full refund, or product repair (depending on the case). All shipping costs are on us.

Need Help?

Our customer service team is ready to help you anytime. Contact us for quick and helpful support.

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